Review Policy

This English version is provided for convenience only. In the event of any discrepancy between the language versions, the Polish version available at https://prawnet.pl/zasady-opinii prevails.

This document explains where the reviews published on the Prawnet website (prawnet.pl) come from, how we verify their authors and according to what rules reviews are moderated. The document supplements the Terms of Service (in particular § 12) and uses the terms defined therein. The operator of the website is Web Design 9, ul. Prosta 20, 00-850 Warszawa, NIP (tax ID): 5223296023.

1. Two kinds of reviews

1. Only two kinds of reviews of legal specialists’ profiles exist on the website:
   1. peer reviews— submitted by logged-in, verified legal specialists holding a verified profile on the website. These are recommendations from other professionals, based on actual professional cooperation or knowledge of the reviewed specialist’s practice,
   2. client reviews — submitted exclusively by a client whose case request was completed through Prawnet and marked on the website as finished.
2. Linking a client review to a specific, completed case request is our way of verifying that the review comes from a real client who actually used the reviewed specialist’s services — in line with the Omnibus Directive requirements on informing about the verification of consumer reviews. The website does not publish any other consumer reviews.
3. Client reviews are clearly labelled on the website as coming from the client of a completed case request — the distinction between the two kinds of reviews is visible directly next to each review on the profile.
4. A review comprises an overall rating on a 1–5 scale and optional detailed ratings (communication, knowledge, timeliness), as well as a written text. It is not possible to review one’s own profile.

2. What we do not do

1. We do not publish reviews from anonymous, unverified persons — every review comes either from a verified legal specialist or from the client of a completed case request.
2. We do not remove or hide a review merely because the specialist disagrees with it. A negative review that complies with the rules remains published.
3. We do not sell reviews or positions in the review ranking. No fee allows anyone to buy a review, raise a rating or remove an inconvenient review.
4. Aggregate ratings (the average rating and the number of reviews) are calculated automatically from all reviews that comply with these rules — we do not weight them manually or hand-pick reviews for the average.

3. Moderation and reports

1. Any logged-in user may report a review for moderation, stating the reason for the report. We examine every report. A report alone does not hide the review.
2. We remove reviews containing, in particular: spam or advertising content, profanity, personal data of third parties, content breaching professional secrecy, unlawful content, and reviews violating the law or the Terms of Service (including commissioned or paid reviews, or reviews submitted in collusion in order to artificially inflate or deflate ratings).
3. A specialist may contest a review submitted about their profile, stating their grounds. While the matter is being examined, the review may be temporarily suspended — not publicly visible and not counted towards the aggregate rating — but no review is removed without a decision: once the report is examined, the review is either reinstated or removed.
4. The contesting mechanism has safeguards against abuse (including a limit on the number of contested reviews and one contest per review) — it cannot serve as a way of permanently “silencing” inconvenient reviews that comply with the rules.

4. Specialist’s reply

1. The specialist concerned by a review may publish one public replyunderneath it. The review’s author receives a notification of the reply.
2. The reply should be respectful in tone and must respect professional secrecy — in particular, it may not disclose the details of the client’s case or personal data of third parties. Replies violating these rules are subject to moderation under the rules described in section 3.

5. Ranking and transparency

1. The order of search results on the website depends, among other things, on reviews, profile completeness, availability and the type of profile — the website offers free and paid options (details in the Price List).
2. Profiles using the paid featured placement are clearly markedin the results. Featured placement affects only the profile’s exposure — it does not change the content of reviews, the ratings or the way they are calculated.

6. Related documents and contact

A plain-language explanation of how the review system works (including frequently asked questions) is available at How reviews work. The binding provisions on reviews are set out in the Terms of Service (§ 12). Questions and reports concerning reviews: info@prawnet.pl.